100% Correct the First Time? In your experience does any new process work 100% correctly out of the gate? Even with the best up-front planning there will be unintended consequences, something will vary from the plan. This is why providing on-going feedback as part of the follow-up process is so critical. Schedule formal follow-up sessions at regularly intervals; for example one week post-implementation and then one month, six months and one year. Document the outcome of the follow-up, very importantly alleviate the issues identified in a timely manner and publicize the lessons learned. Continuous Process Improvement and Ergonomics As a final note: in the right environment with the appropriate support and implementation, continuous process improvement strategies in the workplace have been shown to have tremendous benefit. Waste is reduced and productivity is enhanced. Applying ergonomics principles to the overall continuous process improvement effort is integral to the success of the process. Recalling that ergonomics is focused on optimizing performance (enhancing safety and quality and productivity) is made stronger when on-going feedback and follow-up is performed. | 